It is very simple and fast. • Just click on REGISTER. • You must complete the required data • You will then receive an email sent to the account you indicated, so that we can confirm the veracity of the same. After clicking the link you will be directed to your account / personal area.
It is very simple and fast. • Just click on LOGIN and you will be directed to a new page where you can find the button Do not remember your password? Request new password. • You must fill in with your e-mail and click on the CONTINUE button. • You will then receive an email sent to the account you indicated and simply follow the instructions.
Of course you can! Collective returns or exchanges the articles within a maximum period of 30 calendar days, provided that the article is in exactly the same conditions as it was sent, and the return / exchange costs are charged to the customer. • To Portugal, a collection will be scheduled through Chronopost that picks the product. • To islands or international shipping, the customer will have to send through his/her national postal service.
All data entered into our system is encrypted, confidential and completely secure. The consumer is always protected by the law in force to the extent that if there are movements that are not associated with the cardholder's actual purchases, the issuing entity returns the value until the problem is clarified. Most credit cards have an associated insurance that protects the cardholder against misuse, and there is no type of charge for movements that will be proved that were not made by the cardholder. Select the method of payment that you like best and calmly order what you like.
The base prices shown on the Collective Store website are identical to the physical store base prices. Collective however, reserves the right to make exclusive promotions in only one place, which are properly identified when they are in force.
On the page of our site ABOUT US, you will find all information regarding the location of our store.
It's simple! Just send a message through the main available channels and then study the partnership.
You can track the order through a tracking code provided by the carrier. Your order will be separate after payment has been made. If payment is received until 12:00 hours, the order must be delivered within 24 hours throughout the entire territory of mainland Portugal, except orders placed at the weekend. In other countries we are a little more conditioned by the transporters but we guarantee a maximum of 7 days for delivery in the main European countries. All delivery dates indicated are provisional and are conditioned to logistic factors and stock availability.
Any questions do not hesitate to contact!